Terms and Conditions

Accuracy of website information
We have taken every care to provide accurate and up to date information on this site. However, as all our Lanzarote villas and apartments are privately owned there may be occasions where particular facilities are no longer available. If you are booking your holiday based on a particular facility offered, please ensure you make us aware of this at the time of booking. Additionally, furnishings and decoration may differ from the photos as our owners frequently carry out work to improve their properties. If any of your party has any special requirements or disabilities please inform us before confirming your reservation so we can ensure the accommodation you have chosen is suitable for your needs.
Alternative accommodation
We will do our utmost to provide you with the accommodation selected by you at the time of booking. If however, due to circumstances beyond our control, the accommodation becomes unavailable, we will try to offer you a property of comparable or higher standard depending on the availability at the time. Should you choose not to accept the alternative offered, the booking will be considered as having been mutually cancelled and any monies already paid to us will be refunded to you. We cannot be held liable for any other costs incurred by you.
A booking is not considered binding until such time as we have received the deposit and issued our confirmation to you. The balance of the booking must be paid to us no later than 10 weeks prior to your planned arrival. If you make a booking less than 10 weeks before your arrival date it must be paid in full on the day of booking. If you have not paid the full amount by the advised due date you are liable to have your booking cancelled with charges applied in accordance with the scale shown below.
Accommodation only
Our contract with you is for accommodation only. It is your responsibility to arrange flights but we would ask you to ensure the accommodation you wish to book is available and has been reserved for you prior to booking your flights. We can place a property on hold for you for 24 hours to allow you to coordinate both accommodation and flights. If you do not confirm the booking within 24 hours, the hold will expire and the property will be placed on our available list again. Should your flight be subsequently cancelled or flight times altered, we will do our utmost to accommodate the changes but we cannot be held responsible if we are unable to do so. If you cancel your booking with us as a result, cancellation charges will apply according to our scale.
Travel documentation
It is your responsibility to ensure your passport and / or visa are in order. From 01.01.21 the UK is no longer a member of the EU and all UK travellers are required to hold a full valid passport. Your passport must be valid for a minimum of 6 months after your departure date; please remember that if you renewed your passport early any extra time added to your passport does not count. There will be a new requirement for extra documentation for UK passport holders but the specific details and start date have not yet been confirmed. It is your responsibility to ensure that you comply with the new regulations whenever they are introduced. There are no visa requirements for passport holders from other EU member states. We recommend full travel insurance. UK Nationals can continue to use their UK European Health Insurance Card (EHIC) for health cover. Current EHICs remain valid until the expiry date on the card. Once expired a replacement, now called the Global Health Insurance Card GHIC) can be applied for. Find outmore at www.nhs.uk/ghic Also, if you may wish to hire a car during your stay, currently all you require is the pink UK driving licence card; the old style paper licence is not valid for car hire. Please check before you travel if an International Driving Permit is required because this may also be introduced at some point in the future. If you are unable to travel as a result of your documentation not being in order, you will not be entitled to claim any refund from us and cancellation charges will apply according to our scale below. Below are website links that may provide useful information about travel requirements: https://hellocanaryislands.com https://holaislascanarias.com (also available in the major European languages once you have logged in) https://turismodeislascanarias.com https://travelsafe.spain.info/en (also available in the major European languages once you have logged in) https://gov.uk/covid – then select ‘international travel’ We also recommend you check with your airline.
If you have not done so already, we strongly advise you to take out holiday insurance once you have made your booking. We cannot be held responsible for any injury or loss or damage to you or any of your property whilst you are on holiday.
Single sex and/or young groups
In instances where the booking consists of a large group of individuals of the same sex and/or young people, we reserve the right to either decline the booking or charge a security deposit of £100 per person which will be refundable at the end of the holiday, provided the property is left in a satisfactory condition. If the property is damaged in any way, the security deposit will be held until such time as the damage is repaired. We will then refund any balance remaining of the deposit. In the event the security deposit has been insufficient to cover the cost of the damage, we reserve the right to invoice you for the additional amount necessary.
Cancellation charges
If you decide to cancel your booking, you must notify us in writing. The effective date of the cancellation will be the date the written notice of cancellation is received by us. We will accept email notification as written cancellation provided this comes from the same email,address as that used when the booking was made. However, in exceptional circumstances, and only by agreement with us, it maybe possible if you have paid in full, to transfer a payment made for a holiday, subsequently cancelled, to another booking at a future date, subject to an administration fee of £50. In these circumstances the payment will be held by us until another booking has been made. If you cancel your booking you will be charged according to the following scale: up to 70 days before arrival – loss of the 25% deposit between 69 and 42 days before arrival – 50% of the total price payable between 41 and 28 days before arrival – 75% of the total price payable between 27 and the day of arrival – 100% of the total price payable
Currency and payment methods
All prices quoted on this website are in GB Pounds (£). We accept payment by electronic transfer in GB Pounds (£) Should you wish to make payment in Euros (€), please contact us. The amount to be paid will be calculated using the exchange rate applicable on that day and can be paid by electronic transfer. Payment by Visa/MasterCard credit/debit card is taken in Euros (€), calculated using the exchange rate applicable on that day. International charges may be applicable, please refer to your Card provider. We are unable to accept charge cards.
Property check in and check out
Our check in time is 16.00. and check out is 10.00. If it is important to you to be able to stay later or arrive earlier, it may be possible for you to book an extra day in your accommodation either at the beginning or end of your stay; please enquire when making your booking.
Problems in resort
In the unlikely event a problem should arise during your stay, you must report this to our office as soon as possible to allow us the opportunity to resolve it satisfactorily. We will do our utmost to resolve the situation, but would ask that you make allowance for local working times and holidays. Unfortunately, we have no control over failure of public supply or utility such as water or electricity although we will do our utmost to ensure any disruption caused by such failure of supply is minimized. If we are unable to resolve your problem during your stay, any complaint you may wish to make must be in writing to our office in Lanzarote, within 14 days of your return date. We will accept an email as written documentation provided this comes from the same email address as that used when the booking was made.
Privacy Policy
To enable us to process your booking inquiry we have to ask for personal and private information from you. This will include the names of everyone in your party booking, your passport details, your address, telephone number, email address, credit card details and any other details that may affect your booking (eg disabilities, medical requirements, etc.) If a you make a booking with LanzaroteOne the relevant details are forwarded to anyone responsible for your holiday arrangements. The information may also be provided to public authorities, such as the police, as required by law. However we will not forward any of your details to any other person or company without your prior written consent. In making a booking with us, you accept these conditions. If you choose Lanzarote Property Management to let and/or manage your property we will collect details such as your name, contact details, bank account details, details of the accommodation to rent. The information may also be provided to public authorities, such as the tax authorities and police, as required by law. However we will not forward any of your details to any other person or company without your prior written consent. In agreeing for us to let and/or manage your property, you accept these conditions. Your details will be retained on our database for future use. If you do not wish us to retain these details please email us at [email protected]. If at any time you wish to know what details are being held or processed, please email us. Please note that we may charge a small administration fee for this service. We cannot delete your details if we remain under contract to you, either in respect of your holiday booking or letting and/or managing your property. We may also be required to retain certain information by law and/or for legitimate business purposes. We use advertising companies, including search engines, internet portals, etc and they may monitor visits to the website in order to ascertain the effectiveness of our advertising and website availability. All the information is retained in our data centre where we have security staff 24/7/365 and strict building access controls including bio-metric scanners. Only authorised staff have access to locked racks where data is physically stored. Virtual access is controlled using various authentication systems, including cryptographic keys. If your data has to leave the EEA we ensure that the appropriate safeguards are in place to protect you. Third party vendors, including Google, use cookies to serve ads based on your prior visits to our website. We take every care to protect your private and personal details and would like to thank you for visiting our website and hopefully booking a holiday with us or giving us your property to rent. If you have any queries at all, please do not hesitate to phone or email us.
This website uses cookies to improve user experience. By using this site, you agree to all cookies in accordance with our cookie policy